Pat Salber at The Doctor Weighs In blog reviewed a publication called Experts by Experience which reports a number of fascinating first-person stories of care gone horribly wrong (or brilliantly right) because of the ways that physicians and patients communicated. Patient Engagement is a new(ish) way of thinking about how patients interact with their problems, their health care and, especially, their providers. This lovely collection of a dozen short stories is an excellent reminder that listening is the most fundamental engagement tool of them all. Enjoy!
(Hat tip to Bob Beltran at the Latino Medical Journal for pointing this out to me!)